Overview Of Hotel Reservation Software Information Technology Essay

Overview Of Hotel Reservation Softw be Information Technology undertakeIf thickening want to make substitute, they need to call Hotel Front note to re suffice desired populate. In this moorage, Receptionists acquire to file all path information and thickening information which concerns with particular reservation with manually newspaper publisher found strategy. Besides, Front Desk processes (Check In, Check forbidden, etc) have been recorded with paper found formation as easy. In otherwise words, it throne be give tongue to that all processes of Front Desk in Hotel atomic number 18 underinterpreted to run with paper bases placement.Thus, information inconsistent problems atomic number 18 faced due to processing with paper clay. Furthermore, info ar not easily review as it needs to line huge range of data and problems screwing occurred when look foring associated records. For instance, Front point Staff go out discombobulate trouble when they want to search record of customer who carry ons in hotel over 5 times for neglect promotion factors. Thus, people change to work computerized ashes which is more in effect(p) than paper based transcription. Beca de scratch of using computerized system, long term record laughingstock be review easily and quickly, data security can be limited with authorization maps and besides, profit and loss record of Hotel can be equateed and reviewed by Management level. From these time, Hotel Reservation General Suite ar more effective as time over.why is Hotel Reservation strategy employ in web?The main usance of hotel reservation system in the web is to become real time processing system. A online hotel reservation softw atomic number 18 is employ by businesses to mechanize their twenty-four hour period-to-day operations much(prenominal) as reservations, mode involutions, reports or guarantee outs. Basically, it serves the purpose of stand-in out the woes of the hotel prude nce as well as that of the customers, who are exceedingly important in the hospitality business. A online hotel reservation software is true for compatibility with the internet. Such online hotel reservation software is apply for the purpose of some(prenominal)(predicate) emblems of accommodations like Hotels, University accommodation letting, Hotels and Guesthouses, Cabins, Cottages, Villas, Hostels or some(prenominal) other way employment by internet, thus leaveing to the convenience of the customers.AdvantagesThe online hotel reservation software system helps to boost taxation as it carry ons processing time and also helps to provide better precaution in courtships of booking system and manner reservation. The software application system can be used to manage the daily proceeding of a hotel, which includes restaurant steping, reservation post-horseing, reports, memorize outs and a end accounting section. This type of software is a contemporary solution which has whole variety of fine modules to cover cut offly start in managing a hotel. With the online hotel reservation software, the bookings and transactions can be done virtually any time of the day and from anywhere in the world. With hotel software installed, the provideing can be reduced importantly by the management and also, because fully functional software is being used, the chances of errors in like manner become nil.2. Analysis2.1. Requirements Gathering and ObservationOverviewThis system is currently based on the functionality of Inya Lake Hotel at 37, Kaba Aye, Pagoda Road, Yangon (Rangoon), Myanmar. This was built in the 1960. This hotel is situated on the borders of the Inya Lake, salutary 15 minute drive from the city c tangle with and is conveniently completion to the airport. As it is one of the great and splendid hotel in yangon, it offers great facilities such as function halls cracking events Banquet and conference facilities, wedding with different Package, Dinning, seaworthiness center, Swimming Pool, Tennis etc. Furthermore, this hotel provides 175 guest dwells uncivilised from Superior to Presidential with fully equipment.Background of the projectThe name of the hotel is Inya Lake which has 5 types of dwells such as single, double, family, superior. The guests who make in to the hotel must firstly complete a modification form. Sometimes guests do not this instant punctuate-in to the hotel, they reserve type of way they want. And and then they go against-in to the hotel with their reserved room so that reserved rooms are not procurable for directly lead-in guest until withdrawing reservationBlock reservation whitethorn be made by travel agents for tour groups. When they arrive, check-in and register procedures are carried out as usual and allocated to their reserved rooms. Check out and recompense procedures are also the same as normal guests. Reservation may come from guests or travel agent via telephone.Inya Lake hote l also has restaurant which serve food and meal for guest. Laundry, telephone, and mini bar swear out are gettable to the customer. When guest takes these serve, associated supply procedure and restaurant bill and send bill to the Front Office department. When guest put across check out, receptionist calculate bill and procedure check out bill. Payment is made by guests when they check-out, bill which contains room charges and other charges is produced to guest. establishment to SystemThe main responsible someone in the Hotel Reservation Processes is Receptionist (Front-Office module) who needs a system that volition modify them to check whether a reservation request is possiblerecord the bookingretrieve the booking at the appropriate time.It does not matter how the request for a reservation is made the system of processing depart confront the same. The current system process for reservation is as follows and all of these processes are operating manuallyGuest Reservation by telephone, fax, personal sign in processCheck-out processPayment processGuest Reservation initiative of all, guest reservation process is first phase of the Guest Cycle, in other words Pre-arrival phase which involves activities, for instance, reservation by preferred method acting (telephone, fax, personal), identification of source of business, pre recompense, and other pre-arrival activities. The minimum information require in this process are When? How long? Who? and What type of room? Receptionist have to check at Room List to make reliable there is available room to reserve. Consequently, the receptionist go out respond with Price, Conditions and other further answers that guest require. after confirming with Room List and Guest, receptionist has to conduct reservation information in the Reservation Records.Guest RegistrationGuest Registration process contain in Arrival phase of the Guest Cycle. This process contains identification of guest status, room assignment, rate assignment, establishment of credit. Registration process has two types modification with prior reservation or enrollment without reservation. If they have a reservation they leave alone be allocated to a reserved room of the requested type. However, if they have no reservation, they are allocated to an available room which matches their extremitys. There is no online payment accept by hotel currently, and customer need to pay advance remunerative when check in to the hotel.Check-in process later Registration process, check-in procedures carry out, eg. after adopting registration form, creation of guest account, egress of room key and rooming of guest are included in check-in procedures. As for check-in procedures, receptionist has to fill Guest information (Guest account) to the file and record all guest information required. Prepayment task bequeath involve in the check-in procedure by guest preferred method. After emergence room key, check-in procedure is completed.Che ck-out processIn a check-out time, a full disceptation of room charges and unpaid aids as well as any prepayments are produced as a bill. The guest pays any outstanding amounts and is issued with a receipt to continue to go payment process. Receptionist has to commune with other departments such as Food Beverages, serve ups, Telephone operating, etc to make sure all bill to collect till guest request to check-out (returning room key).Payment processGuest can give their suitable court by different method in payment process when they are check out from the hotel Cash, Credit Card, Cheque, Foreign currency.Reporting ProcessThe put management level can see the operation transaction reports that are reserve, check in, check out and guest. The summit management level can see the strategic reports such as which room is mostly check in search by period, which room is mostly reserve search by period, and monthly and yearly report.Fact FindingThere are many fact-finding methods. There are observation, record searching, special purpose record searching records, sampling, questionnaires, audience and workshops. Among these, I had used some methods to get required facts and information.Among these, I used some methods to gather the required information. some(prenominal) Observation and Interviewing are used to get require information.Firstly, I interview with the employees of the InyaLake Hotel to subsist domain of the organization and what they need. And then I interview with the management level of the InyaLake Hotel to get different requirement with different point of view. After that I collected the require form check out coupon and other external run of processs voucher and so on.Secondly, I used formal or informal observation, and both are equally useful. testis observation is a planned, conscious approach, which involves watching an operation or procedure for a specific period. But informal observation should be used at all times when investigating use r operation. I sight the procedures of currently used system and collected all necessary facts by analyzing documents and interviewing the customers and owner of the system. In addition, I also surf the web from mingled brands of the not tho online hotel reservation software and online front desk software.Prioritization RequirementsRequirement should be prioritized. One way to do this by use of the capital of the Russian Federation rules, MoScoW stands forMust Have requirement are the highest priority functional requirements. Without then the system go forth be unworkable and useless. These requirements constitute the minimal utile subset of all requirements. For my system, reservation, check in, check out are highest priority.Should Have requirement are the next priority group. In a less time constrained project they would belong to the first group, but the system pull up stakes be useful and usable without them. For my system, room gallery and external services sub system is that a kind of priority.Could Have requirement are those that can be more easily left out of the emergence which is being developed. It means they are going to included later. For my system, expand and muniment control are that kind of requirement.Want to have but will not have this time round requirements are those which can appreciation until later development takes place. For my system, Payroll for staff is a kind of requirement.Introduction of UMLUML or Unified Modelling Language is a multipurpose simulation language that aims to provide a standard for role model a system. UML consists of conglomerate diagrams used to model a system from initial idea to an apparatus able project. Each model carries the specifications and requirement of that same system from different point of view. For example, the users of a particular system only want to know what the system can do while the headinger will design what and how many functions or tasks in that system. But a programmer or engineer needs to know how to perform a particular function or how each task affect each other. All this can be realize using UML diagrams. UML provides standard methods and notation to create these models as well as guideline to transform one model to another(prenominal) model while preserving the consistency between models.UML is a collaboration of several traditional modelling concepts and notation. It is first created by Grady Booch, James Rumbaugh and Ivar Jacobson during 1994. UML is a non branded modelling language but its ownership and evolution responsibility is governed by Object Management Group (OMG). The application of UML is very wide. It is not only used in object oriented systems analysis and design. It is also used widely in all phases of complex software development lifespan cycles, development of many systems engineering, as well as in modelling of many business processes. UML is not dependent on any computer programming languages and strongly highlight the co ncept of reuse, layering, partitioning and modularity. In general, UML is design to be flexible, extendable and open to many specific applications or industries. UML provides guideline on how to extend a system using stereotypes method.Introduction to UML Diagram consort to the new OMGs information, there are a thoroughgoing of thirteen types of diagrams determine in the latest UML 2.0, which is divided into three categories namely static structure, behavior and interaction. Static structure models include the Class diagram, Object diagram, Component diagram, coordination compound Structure diagram, Package diagram, and Deployment diagram. Behaviour models include the Use representative diagram, employment diagram, and State diagram. And lastly interaction models include the Sequence diagram, Communication diagram, measure diagram, and Interaction Overview diagram. Each of the diagrams serves its own purpose and is strongly related to each other.InyaLake Hotel Use factUse Ca se DescriptionRegister Customer this use grapheme described to customer register for the system. In other word, it mostly intended for piece customer. This use slip of paper exist top of the diagram because the other transaction need to work after the registration process.Reserve Room Type this use case identify the booking of the room type. It includes two types of booking that are online and offline. The online booking only performs for registration extremity and the offline booking carry out for guest.Check In this use case explain for customer check in room when a customer from booking or direct check in. nonplus Service this use case mean when the customers check in room in hotel, they can request the service form a hotel. After coating of the request service, the staff will perform their request service.Check Out -this use case describes the customer request check out the room from a hotel. In this process, the system will perform calculation both room charges and ser vice charges. Finally, the system produces a bill for customer.Use Case Reserve Room TypePrimary Scenario1. The use case starts when a customer enters the reservation link.2. The system will carry login sort out.3. A customer enters the email and password in a login form.4. The system will ostentation reservation page.5. The system will generate the gondola reservation id for a particular customer.6. A customer enters a total guest in the reservation form.7. A customer selects arrival eon and departure find in the reservation from.8. A customer trains a room types and fill a number of room to stay in the hotel and click the add departure.9. The system will memorialise the reserve room type list in the screen.10. A customer libratees the Reserve button to reservation.11. The system will verify the information, carry on reservation information, use case ends.Secondary Scenario1. The use case starts when a customer enters the reservation link.2. The system will institute lo gin screen.3. If a customer has not a portion, a customer clicks the sign up button to memorialize register page.4. The system will show register screen and auto generate the Member ID.5. The customer enter Name, Password, Nationality, NRC/Passport, Phone, Gender, DOB, Email, Address and click the register button.6. The system will transfer login screen again.7. A customer enters the email and password in a login form.8. The system will display reservation page.9. The system will generate the auto reservation id for a particular customer.10. A customer enters a total guest in the reservation form.11. A customer selects arrival fitting and departure date in the reservation from.12. A customer chooses a room types and fill a number of room to stay in the hotel and click the add button.13. The system will show the reserve room type list in the screen.14. A customer presses the reserve button to reservation.15. The system will verify the information, save reservation information, use case ends.Use Case Check InPrimary Scenario1. The use case starts when a staff enters the check in link.2. A staff selects a member or guest who makes reservation.3. The system will display member Information, reserved room information.4. A staff selects room type.5. The system will show available room information.6. A staff chooses a room from available room list to check in.7. A staff clicks the check in button to check in.8. The system will verify the information, save check in information, use case ends.Secondary Scenario1. The use case starts when a staff enters the check in link.2. A staff selects a member or guest who makes reservation.3. If a member or guest is not to make reservation.4. A staff selects check in date and check out date.5. If a customer is guest enter guest information else enter the member id to verify valid member.6. A staff enter total guest.7. A staff selects room type.5. The system will show available room information.6. A staff chooses a room from avai lable room list to check in.7. A staff clicks the check in button to check in.8. The system will verify the information, save check in information, use case ends.Use Case Take ServicePrimary Scenario1. The use case starts when a staff enters the service interpreted link.2. A staff enters to room no to take service.3. The system will shows check in information and produce service taken form.4. A staff enters a service voucher number.5. A staff selects a service type.6. A system will show relevant service item and price.7. A staff enters amount of service item.8. The system will calculate and display total amount.9. A staff press add button to take service.10. The system will display service taken list and services total.11. A staff clicks the save button.12. The system will verify the information, save check in information, use case ends.Secondary Scenario1. The use case starts when a staff enters the service taken link.2. A staff enters to room no to take service.3. The system will shows check in information and produce service taken form.4. A staff enters a service voucher number.5. A staff selects a service type.6. A system will show relevant service item and price.7. A staff enters amount of service item.8. The system will calculate and display total amount.9. A staff press add button to take service.10. The system will display service taken list and services total.11. A staff clicks the save button.12. The system will verify the information, save check in information, use case ends. selection Paths2. If there is not found check in room, the system will show error message and use case ends.Use Case Check OutPrimary Scenario1. The use case starts when a staff enters check out link.2. A staff select member id or guest name choose to check out.3. The system will show check in information, check in room and total room charges information, service taken and service taken charges information.4. A staff clicks the check out button.5. The system will verify the in formation, save check in information, use case ends. option Paths2. If there is not found member id, guest name, the system will show error message and use case ends.Secondary Scenario1. The use case starts when a staff enters check out link.2. A staff select room number choose to check out.3. The system will show check in information, check in room and total room charges information, service taken and service taken charges information.4. A staff clicks the check out button.5. The system will verify the information, save check in information, use case ends.Alternative Paths2. If there is not found room number, the system will show error message and use case ends.Class DiagramWhy divide member and guest table?In a hotel, both guest cannot be fill registration and they may want to stay only one time to stay that hotel. In this situation, I separate the two types of customers that are guest which do not fill registration and may be one time customer for each hotel and member who comes often/always come to hotel.Why I made inductance for user table?